PLEASE READ BEFORE BOOKING
First time clients are required to secure appointments with credit card. The card on file will be charged 100% (in full) for the booked services for any "no show", and 50% if providing less than 24 hours notice of cancellation. Please leave a message if after working hours to cancel. All confirmations of appointments are done via text message or email. Please provide correct information, and notify us of any changes at your appointment. We accept all major credit cards, personal check, or cash payment for products and services. Please be advised, all returned checks result in a twenty five dollar charge and the inability for us to accept checks from you in the future.
Gratuity is greatly appreciated and may be given in the form of cash, check or venmo directly to the stylist. Please note that we guarantee our services and products 100%! If you are unsatisfied with your service for any reason you have seven days to contact us and we will redo your service or tweak it to your satisfaction, free of charge! If you are unsatisfied with your product, you have seven days to let us know and we will be able to swap out the product for you for something different of equal value or credit your account for a future service or purchase. Please note that no refunds are issued. Thank you for your understanding!
SALON CANCELLATION POLICIES
Due to a high demand of our services, we currently have a wait list of clients waiting to get in with us. Therefore, we want to make sure that both the client and stylist are respected when it comes to the time that is scheduled at the salon. Stylists are paid based on the services they perform, and therefore not showing up is not only disrespectful to the stylist, but to the clients waiting to get in that would have taken the appointment.
To keep everything as fair as possible, we have changed our policies slightly to compensate everyone appropriately. A valid credit card must be on file to book any appointments at Hair Lab. This card is not visible to anyone and is held confidentially in our booking system. It will not be charged unless you break one of the policies below, or ask to use it at the end of your appointment as a form of payment.
Appointment reminders are sent via text message and email, unless you have selected otherwise. We ask for your phone number and email upon booking for this reason. If your number or email changes, it is your responsibility to inform us with the updated information for your profile, so you may continue to receive reminders.
Reminders by email and text message are sent two days before, one day before, and two hours before your appointment. If you do not confirm your appointment 48 hours before your appointment and there is no valid credit card on file, your appointment will be removed and offered to a guest on the waiting list.
Upon receiving your 48 hour reminder (or before) if you wish to change or cancel your appointment you may do so by calling our salon. You may leave a voicemail and we will return your call by the end of the business day. The machine records the time and day of voicemails. Please note that messages on social media or by email are not proper notice for needing to change your appointment. The only way to guarantee you are not charged is by calling.
If you cancel your appointment with less than 24 hours notice, your card on file will be charged 50% of your booked services. This goes to the stylist for their time that may not be filled in time. If you do not show up for your appointment, and do not call, you will be charged 100% of your booked services. This is to compensate the stylist for the time they had booked out for you. It is impossible to fill a slot that is a no show because we wait 15 minutes to see if you are coming or not. Therefore, this is to compensate the stylist and the salon for the time.
These late cancellation policies and no show policies are effective no matter the reason for needing to cancel. We understand things arise last minute, and are happy to reschedule you at any time. The only clients that will not be allowed to rebook are the clients that refuse to pay their fee, which is going against these policies of our business. We thank you for your understanding and cooperation.
*By selecting "Agree & Continue" below, you confirm that you have read and understand the policies above.